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Care Opinion

I felt very comfortable

Posted By G5521

"I felt very comfortable"

About: University Hospital Monklands / Radiology

(as the patient),

I have had 2 good experiences, both members of staff carrying out the scans have been lovely and I felt very comfortable. It’s also more convenient for me going to Airdrie for a scan rather than having to go to Wishaw.

However, it’s impossible to get through to them on the phone to try and change your appointment time if needed.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 5 days ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 01/05/2024 at 16:35
Published on Care Opinion at 16:35

picture of Jennifer Montgomery

Dear G5521,

Thank you for sharing your experience on Care Opinion of University Hospital Monklands, Radiology.

I am so pleased to hear that you have had 2 good experiences of scans recently and I am pleased that attending University Hospital Monklands is more convenient for you - that always helps with any nerves you might have.

I am sorry to hear that you were having trouble in rescheduling your appointments and getting through on the phone. I will pass this on to the team for reflection and to look at what has happened.

Kind Regards,

Jenni

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Response from Elaine Connelly, Diagnostic Service Manager - Radiology, University Hospital Hairmyres, NHS Lanarkshire 5 days ago
Elaine Connelly
Diagnostic Service Manager - Radiology, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 01/05/2024 at 17:32
Published on Care Opinion at 17:32

Dear G5521,

Thank you for taking the time to share your positive experience during your recent ultrasound appointments at UH Monklands. The sonographers will be delighted to hear your positive feedback and that you felt comfortable during your examination.

I will also speak to the clerical manager around your difficulties getting through to try and reschedule appointments and ask that they assess if any changes can be adopted to make this easier for patients.

Kind Regards

Elaine

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