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Medical emergency but treatment refused

Posted By duckyduck

"Medical emergency but treatment refused"

About: Borders General Hospital / Accident & Emergency

(as a service user),

I was taken into A&E as a medical emergency (by ambulance) but refused treatment as was told by a doctor that A&E is for heart attacks and strokes only. I had to go home with no treatment and no examination.

I was back within an hour and at first the previous A&E Doctor tried to turn me away again and the paramedic insisted someone else treat me. I had a very serious spinal injury and now use a wheelchair,

When I've had need to call 111 or 999 since I have refused to go to A&E as I am not having heart attack or stroke.

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Responses

Response from Alan Milne, Clinical Nurse Manager, NHS Borders last week
Alan Milne
Clinical Nurse Manager,
NHS Borders

Submitted on 10/05/2024 at 15:48
Published on Care Opinion at 15:49

Good afternoon duckyduck,

I am sorry to hear about your experience at the Emergency Department.

If you could contact the patient experience team so we can look into this further

Thanks

Alan

Clinical Nurse Manager

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Update posted by duckyduck (a service user)

I have already been in contact but feel I've had the usual brush off. It's a waste of my time complaining.

Response from Lesley Anderson, Senior Charge Nurse, Emergency Department, NHS Borders 6 days ago
Lesley Anderson
Senior Charge Nurse, Emergency Department,
NHS Borders

Submitted on 14/05/2024 at 08:12
Published on Care Opinion at 08:38

Dear Duckyduck, I'm sorry to read abour your concerns. We would be more than happy to investigate this but would need more information, ie date of attendance, name and dob etc. You can contact Patient Experience Team or contact myself directly if you would prefer.

Regards

Lesley Anderson

Senior Charge Nurse, Emergency Dept.

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