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Excellent Service

Story from nhs.uk

"Excellent Service"

About: Castle Hill Hospital

I was referred to this department having been diagnosed with two areas of Basal Cell Carcinoma. The consultant was extremely friendly with a nice sense of humour and explained everything. In November 2023 I attended for an operation to remove the two areas, one needing a skin graft. The surgical team were absolutely superb, all extremely friendly and extremely easy to talk to. They made the whole thing totally drama free. The after care, removal of dressings etc was excellent and my final discharge interview in April this year was carried out by an extremely friendly and pleasant lady. The whole thing was handled extremely professionally with great care and appropriate humour which made a sort of pleasant experience of an unpleasant condition. Highly recommended

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Responses

Response from Judi Cole, Patient Experience Project Officer. , Patient Advice and Liaison Service, Hull University Teaching Hospitals NHS Trust about a year and a half ago
Judi Cole
Patient Experience Project Officer. , Patient Advice and Liaison Service,
Hull University Teaching Hospitals NHS Trust

Submitted on 02/05/2024 at 09:16
Published on Care Opinion at 09:16

Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the dermatology department.

If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on:

• Telephone: (01482) 623065

• Email: hyp-tr.pals.mailbox@nhs.net

• Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards

Patient Experience Department

Hull University Teaching Hospitals NHS Trust

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