"Terrible "

Has always been terrible at answering the phones. New Anima service is even worse, only open till 2pm. Then you get a text message saying you need to log in to get your answer, if it is an appointment with a clinician or Dr, there is no way to contact them if the time is unsuitable or if you have any queries. If you try and ring, you get the same message about 4 times telling you to stop ringing and let the phones be used for more vulnerable people. But on the message you receive with your appointment, you are told to contact the practice if the appointment is unsuitable - How?! Complete waste of Drs times ringing people who just need to be seen, complete waste of adminstration time making appointments that do not need to be made or at times that are unsuitable, such a waste of time and money and resources. There is literally no way to speak to a human being at the Surgery