I contacted the surgery in the morning regarding a ‘personal problem’, and the doctor told me to come in that afternoon. Soon later he rang back and told me to go instead to the GUM clinic at St. Helier Hospital, as they had a walk-in clinic.
So off I went, but … there is no walk-in clinic. There has not been one since Covid. More than three years before. I would have thought that a doctor would have been aware of that!
When I eventually got the tests done, very efficiently, I rang the surgery to get the results. I was given an appointment time, but … guess what? No call back at the appointed time! I waited more than an hour before calling back, and was than informed that the doctor (a different one) had cancelled the appointment - without informing me! - but would call back in the afternoon. Thanks for letting me know!
Eventually I spoke to a third doctor, who was excellent, and even agreed to a face to face appointment!
For this surgery, one out of three is probably the best you can expect.
"Keystone Docs?"
About: Central Medical Centre Central Medical Centre Morden SM4 5RT
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