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"Not a positive experience at all"

About: Queen Charlotte's Hospital

Was induced at 39 weeks because waters broke and Labour didn’t start naturally in 24 hours. The doctor who explained induction option was completely tactless - talking about maternal mortality and all the various infections we could catch! She also said I’d have to take antibiotics which turned out to be wrong. When I was induced contractions were intense after just two pills but we were left on a ward which had no midwives attending. When they finally examined me (because I was exhibiting sign of being in serious pain) they realised I was fully dilated and wheelchair Ed me to delivery. But if I hadn’t insisted on this exam (which only happened after a painful half hour of contracting while strapped to a monitor) they would have proceeded and given me another induction pill. Delivery was fine but we weee then left alone from when baby was born at 5pm and not moved to a recovery ward until 10pm. During this time I wasn’t offered so much as a cup of tea; we were left in a room with soiled sheets and no support. The nurse who did my baby’s heel prick didn’t use cotton wool so we had to call someone to clean her bloody foot. The antenatal process was like being in a Kafka novel - told we could leave after 24 hours but delayed because the paedeatrician was not available to do my baby’s newborn exam, causing a +15 hour delay. Meanwhile our family was separated as my toddler was with his dad and I was exhausted post Labour looking after our newborn solo.

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Responses

Response from Queen Charlotte's Hospital last week
Queen Charlotte's Hospital
Submitted on 22/04/2024 at 13:53
Published on nhs.uk at 13:53


Imperial College Healthcare NHS Trust is very concerned about your feedback posted on NHS Choices and wishes to sincerely apologise to you for the experience you have had in our Maternity Department at Queen Charlottes Hospital. Patient Advice and Liaison Service (PALS) has passed on your comments to the Lead Midwife and Service Managers. We would like to encourage you to contact PALS on either 0203 312 7777 or email imperial.pals@nhs.net

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