"Very hard to get through to doctor, but that is…"

Painful screeching classical music and constant bombardment with three messages, makes long waits incredibly difficult, but my guess is that is the point.

Sadly the portal does not allow you to check or request more than a single thing. It signposted me to A&E rather than a straightforward appointment. After that I cannot connect for 24hrs, or have to endure the usual 40 plus minutes trying to get through to secretary/ receptionist. Once there you will be told to go back to anima, the 'online firewall' that stops conversations with doctors.

I can walk to the surgery quicker than they ever answer the phone.

Once through to a doctor the service is wonderful. Just wish the patient focussed staff training extended beyond the clinicians.