"Very poor service overall "

This took ages to accept the referral, the GP had done a referral for autism, they kept saying they had not received it, I emailed a copy of the referral but they would not accept it. Finally I get the forms, fill them out, and I could have had a assessment but needed more time. They discharged me to the GP when I said not to, they say I need a face to face in person and I said I wanted online. I was told someone would call to go through the form but they never called. They won't reinstate the online assessment after spending hours preparing information so I won't know if I am autistic or not. They want the GP to refer back with the same information. I use GP surgery as c/o my home address due to bad experiences, they know this yet demand my home address, I said no means no, one time they called East Midlands Ambulance inappropriately about m when this was not necessary. They want the GP to refer back with the same information, pointless. They want me to have face to face when I have said I want online hence I requested online so now I am no far forward when I am ready for the assessment. They seem obsessed with having ID and audio or video recording calls and if you don't consent they won't speak to you. The experience is very poor and I have not moved forward, they are inflexible towards potential people who are autistic in their language and approach. On one call one lady ask for my home address 50 times and I said no. They cause upset and don't change their behaviour. Is it really worth the effort to get an autism diagnosis? Wished I had not bothered asking for an assessment now. I thought this would be the breakthrough I needed. Clearly not. Expect they will reply and say their patient experience team say this is not how they want it to be. They will look into it and this is not rectified, go back to GP and they don't understand how long the process takes or to refer elsewhere. They are out of touch. Customer service and interaction needs seriously looking at.