My 22 months old kid had high temperature of 39 and above for more than 24h. And hoarse dry cough. I called 111 as it was Sunday and on hearing the cough they booked us an A and E appointment. We waited at Clinic 9 for 1h 30 mins to be seen. The Dr who saw us completely dismissed us saying that kids are always sick. She said we should throw our thermometers and let them fight the virus. She didn't check his temperature. We also recorded his cough as we were requested by another NHS Dr. She denied listening to that. Just checked his chest and that's it. If kids are sick always then there should be no pediatric Dr for general illness. What if a child has croupe or whopping cough. Dr can't refuse to hear patient's problems. We felt invalidated and patient's concerns were not listened to properly. The 111 staff on the other hand were very receptive and helpful and on their suggestion we went to AE.
"Horrible experience "
About: Addenbrooke's Hospital Addenbrooke's Hospital Cambridge CB2 0QQ
Posted via nhs.uk
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