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"Incredible care for my mum"

About: The Ulster Hospital / Ward 3B

(as a relative),

My mum was recently admitted to W3B with pneumonia. Usually being fit and well this was a huge shock to her and the whole family, with us having a lot of questions and worries surrounding the admission. The team on 3B not only kept my mum and my family up to date as much as they could, but they also went out of their way to ensure she was as informed as possible.

As a HCP myself, it was very humbling to be on the other side of the discussions - usually being the one giving the information to patients and family members. The ward team, however, made me feel very relaxed due to the exceptional care my mum recieved. I can only thank them.

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Responses

Response from Amanda McAllister, Ward Manager, Medicine - Medical Wards, South Eastern Health & Social Care Trust 12 months ago
Amanda McAllister
Ward Manager, Medicine - Medical Wards,
South Eastern Health & Social Care Trust
Submitted on 29/04/2024 at 11:03
Published on Care Opinion at 11:07


Thank you so much for taking the time to share your experience in ward 3b.

I hope that your mum is recovering well

The staff work extremely hard and when we get positive feedback it is greatly appreciated.

I will share your comments with the team

Take care and best wishes

Amanda ward sister

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