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"Nothing was too much trouble"

About: University Hospital Wishaw / Emergency Department University Hospital Wishaw / General Surgery

(as a service user),

I would like to thank the the nurses and surgeons who looked after my brother in ED, and ward 18 . My brother who had cerebral palsy was admitted unresponsive to ED early on the Monday morning, and due to other medical conditions my brother was unable to communicate with staff to tell them what was wrong. Yet, the nurses and medics in ED worked quickly to diagnose the cause of his illness. Unfortunately, we were informed that my brother had a terminal event and the best management was comfort.

With this I would like to thank the surgeon on call that day for the time he took explaining the examinations, diagnosis and treatment options, and his compassion. I would also like to thank the nurses in ED, especially Staff Nurse Fiona. Despite the department being very busy, she ensured my brother was comfortable, and nothing was too much trouble. She is an asset to your hospital. I would also like to thank the staff in ward 18, for their care.

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Responses

Response from Faith McCrea, Service Manager, Emergency & Medical Services, University Hospital Wishaw, NHS Lanarkshire 15 months ago
Faith McCrea
Service Manager, Emergency & Medical Services, University Hospital Wishaw,
NHS Lanarkshire
Submitted on 25/04/2024 at 12:48
Published on Care Opinion at 12:48


Dear moond17

First of all, I am sorry to hear of how unwell your brother was and am sure this was a very worrying time for you and your family.

Thank you for your exceptionally kind words of encouragement about the care and treatment your brother received at University Hospital Wishaw. Our staff strive to provide the highest standard of care to our patients as well as their family members and I am delighted to hear that the Emergency team had such an impact on your brother’s care.

It will be my pleasure to ensure that the team are informed of your positive feedback which I am sure they will be delighted to hear.

Best wishes to you and your family

Faith

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