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"Great, speedy, painless service from experienced practitioners"

About: General practices in Lanarkshire

(as a service user),

The NHS gets a lot of stick. However, the good stories often get missed. I want to share a great experience I had with the NHS, through my local GP Surgery.

I’d been feeling lightheaded and had stomach pains. Called in the morning, appointment made to see the practice nurse. My appointment was with Nurse Glassford. She was great, really kind, and thorough with her questions and investigations. She took my blood pressure and ensured I booked in to have a follow-up appointment for bloods to be taken and to hand in a urine and stool samples.

After my appointment, I went to the practice reception to book an appointment for bloods to be taken and was able to book in right away for an appointment with Shona. I’ve had blood taken before and it’s often painful. Shona took my blood and I swear it was painless. If you’re worried about needles or blood taken, ask for Shona.

All in all, a very thorough, quick and efficient service, from excellent experienced staff. 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 14 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 27/04/2024 at 20:43
Published on Care Opinion at 20:43


picture of Jennifer Montgomery

Dear David C,

Thank you for sharing your experience on Care Opinion of your GP practice.

I am so pleased to hear about the excellent and thorough treatment you received from Nurse Glassford and Shona. It must be very reassuring to have had such a compassionate care from the nurse and when getting bloods done.

Unfortunately GP’s are independent contractors and are responsible for investigating and responding to any concerns or feedback a person may have about the service; they are not registered to respond directly to feedback through Care Opinion. Can I please invite you to contact the Practice Manager to ensure your kind words and positive feedback get to Nurse Glassford and Shona?

Kind Regards,

Jenni

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