"Visiting slots to see inpatients"

I went to visit a friend on Beach Ward, Sherwood Oaks, Mansfield. 

When I got there I was informed by the receptionist the visit will not be happening as my friend had already had a visitor today and was only allowed one per day. This was despite the fact it had been arranged in the morning and they knew of both visitors coming on same day.

The receptionist staff was good in the fact they contacted the ward a few times but nothing had changed. I was in the receptionist area for a full hour waiting for my lift to collect me as pre arranged. 

I had no idea of such a rule of one visitor slot per day, neither did my friend nor did the receptionist staff.

I did feel as a visitor we wasn't