Unable to get appointments at this surgery as unable to even get through. Therefore no failure to triage as not even allowed to log the issue. It should not be based on who gets through jostling for position, standing by the phone to ring and hog a space like uncivilised grabbers. Everyone should get a chance to state their need and preference and then triaged accordingly. This would make best use of limited resources on many levels, be fairer, more equitable, just and ensure resources are allocated appropriately.
We should get a tax rebate as we are paying for a service we are not able to access. There’s an apparent shortage of gps yet if I have the cash I can pay for an appointment with my tax rebate.
Freedom of information request will be made to find out number of available appointments, number of gps, who is getting the appointments, who is prioritised, and what/if any plans for a better booking system are in the pipeline. Other surgeries seem to have a web based system in this era but a surgery with many people outlying in countryside areas does not. Seems wrong especially as for residents of this practice they must travel quite far to get to a walk in centre or ed/a&e department due to rurality. Not easy when you are incapacitated due to illness! Not to mention the waiting times in these places we don’t want to be using their resources unnecessarily as others need them!
Praise to the staff who turn up day in day out to give their best to such a dysfunctional farce.
"Tax rebate"
About: Shawbury Medical Practice Shawbury Medical Practice Shrewsbury SY4 4JS
Posted via nhs.uk
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