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"a great service in a great facility filled with heartwarming staff"

About: Shankill Wellbeing and Treatment Centre / Glaucoma Services

(as a relative),

My mother in law recently had laser treatment on her eyes for Glaucoma in Shankil wellbeing centre.

As she was nervous about the appointment, I went along with her. She was welcomed by a lovely member of staff at the desk and the waiting area was clean and bright and comfortable.

The appointment itself was just under an hour and I was able to sit and wait at the seating area downstairs. While I was there I noticed many people coming for appointments and every member of staff who talked to them had a smile on their face and was kind and welcoming. It was a lovely reminder of how caring our health professionals are. 

I was really impressed with the centre and how bright and airy it was. 

My mother in law found the appointment really helpful and said that the procedure was more pleasant than she expected and that the staff had been very reassuring of her fears and worries. 

All in all, a great service in a great facility filled with heartwarming staff. 

Thank you 

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Responses

Response from Sarah Henderson, Sister, Glaucoma Clinic, Belfast Health and Social Care Trust last week
Sarah Henderson
Sister, Glaucoma Clinic,
Belfast Health and Social Care Trust
Submitted on 18/04/2024 at 12:07
Published on Care Opinion at 13:11


picture of Sarah Henderson

Dear Maisi,

Thank you for taking the time to share such lovely feedback, I am delighted that you and your Mother-in-law had such a positive experience within the Shankill Wellbeing and Treatment Centre/ Glaucoma Service.

Attending clinics for procedures can be very daunting and I am glad to hear that both you and your Mother-in-law were made to feel welcome and the procedure was more pleasant than your Mother-in-law expected.

I will be delighted to share your wonderful comments with ALL Staff in the department and I would like to thank you again for taking the time to share your story, it is very much appreciated.

Look forward to seeing you both in the future..

Kind regards

Sarah Henderson

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