"Difficult but reassuring appointment"

I recently attended the Rapid Access  service in gynaecology. I only moved to North Lanarkshire services a few years ago and I’ve not had a great experience so far - to the point there is a gynaecologist I will not see due to how horrible that appointment was.

This was the first time I had been in Hairmyres and the first time meeting Dr Minhas. The appointment was difficult due to what was happening, but Dr Minhas’ communication, patience and understanding made this appointment much more tolerable. She took the time to explore my medical history and explain things clearly before we proceeded. She made sure I understood what was happening and showed empathy towards me.  

The nursing assistants (who sadly I never got the names of) and nurse involved were all fantastic and lovely. They took their time with me, comforted me during an incredibly painful procedure and validated my response to it. My hand was held throughout and they never stopped communicating with me. 

I cannot adequately express how important that all is during procedures which make you feel so vulnerable. 

I just wanted to say thank you, you really helped me. You are all doing a great job.