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"Waiting for a procedure"

About: New Stobhill Hospital / Day Surgery

(as the patient),

I was due to have day surgery at Stobhill hospital for carpal tunnel syndrome. I was up at 6.15am, and arrived at 8am. I was sat in a chair at the side of a trolley/bed, checked in, and had basic checks done.

At 10.20 the surgeon appeared and marked my arm for identification and said I was on the afternoon list and get something to eat! No suggestion as to where I was to go. The hospital has a cafe, but I was wearing a hospital gown by now.

Eventually I told a nurse what the surgeon had said, and they offered me a roll with butter and jam, and a mug of coffee. It is now 14.33 and I still haven't had the local anaesthetic prior to surgery!!

Why do I have to come in at 8am if I am on the afternoon list? 

I have now had the procedure and it is 16.07! Another mug of tea and a packet of custard creams and I can go home.

The staff were all very pleasant but to be in here for 8 hours for a 20 minute procedure is surely a waste of my time and your beds and resources.

I welcome any comments.

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Responses

Response from Aimee MacPhail, Waiting list coordinator, Urology Glasgow Royal Infirmary, NHS Greater Glasgow and Clyde 14 months ago
Aimee MacPhail
Waiting list coordinator, Urology Glasgow Royal Infirmary,
NHS Greater Glasgow and Clyde
Submitted on 24/04/2024 at 09:26
Published on Care Opinion at 09:26


Dear Scotmeg,

Firstly thank you for taking the time to share your feedback. I am truly sorry to hear that your experience at the Day Surgery has been negative. I can only imagine that waiting for your procedure was an anxious time so for it to be delayed must have added stress, frustration and more worry. The staff at day surgery are hardworking individuals who put patients safety and wellbeing at the forefront of everything they do. So sometimes patients cases can last longer than expected, thus having a negative impact on patients waiting. I have already passed your feedback onto the service and hopefully they can find a solution to prevent this from happening in the future.

I hope you recover well and again please accept my sincere apologies.

Aimee

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