"Great practice"

I underwent cataract removal surgery recently. The whole experience from check-in to discharge was exemplary. All communication before, during and after the procedure was clear, thorough and delivered with sensitivity and empathy. The procedure itself was delivered calmly, kindly and caringly.

Additionally, the earlier pre-op experience was done with great sensitivity and empathy. It never felt rushed. I was encouraged to ask questions and seek clarity or a broader explanation of anything of concern to me. It was made very clear that I could get back in touch with the department at any time if I thought of anything (the phone number was highlighted for me). The staff were very calm, clear and kind.

When I am due the same procedure on my other eye I strongly suspect I will not feel the same anxiety as I did for this, the first time round. Thank you.