"Understaffed or mis-managed?"

I remember when you could phone and get an appointment, but now you have to jump through hoops via a complicated process. Calling the surgery is painful, the 2 times I've had to call this week I was waiting for over 25 minutes to be answered. The website states you can make appointments online. But the surgery has confirmed that it doesn't work, so why it's still on the website I have no idea, I went through the whole rigmarole of registering for the online service to be told it doesn't work. You now have to complete an eConsult, and that's only available between 08.00-13.00 hr. So I will lose a day already in trying to even send a request for a callback (hardly ever get an actual face to face appointment now). It's just such a stressful process trying to even get to talk to someone. Another problem we've encountered this week is my husband needed an emergency prescription, was told it would be issued on Monday and would go to the pharmacy that evening. He went to pharmacy, queued for half an hour to be told it wasn't there. He then went to the surgery and was told it was still waiting for a doctors signature and they couldn't tell him when it would be signed. As it was for severe anxiety attacks, this added to his stress levels making him even worse. I think the service at the surgery is definitely getting worse, and it's not down to the staff, more the staffing levels not being able to cope and rectify the issues. As well as no personal contact with patients, everything having to be done via online consultations that take forever. And we are extremely worried that due to a large number of new homes being built in the area, this is going to get even worse.