"Excellent communication skills"

I am writing this on behalf of my brother who attended for an initial Audiology assessment at Wishaw General. He has a learning difficulty and poor literacy skills so has asked I complete this for him. 

My brother often returns from appointments having not fully understand what was discussed, often feeling overwhelmed. However, on attending Audiology he was met with Staff Nurse Hazel who explained everything to him clearly and slowly.

He was able to recite to me exactly what was discussed and his care plan going forward. He praised her excellent communication skills and in his words - I felt so comfortable and relaxed, she was really excellent. 

Thank you Hazel for treating him with such respect and kindness.