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No stone was left unturned

Posted By robintd47

"No stone was left unturned"

About: Ninewells Hospital / Accident & Emergency Scottish Ambulance Service / Emergency Ambulance

(as a relative),

This was a very scary day for my family, with my dad collapsing at a funeral with a suspected heart attack.  An ambulance was called and was there in record time and worked on my dad for an hour before he was stable to be conveyed to Ninewells.

The ambulance crew were amazing with my dad and mum and can’t thank them enough.

The staff at A&E were superb. Junior Doctor Tina gets a special mention for her lovely bedside manner and her professionalism and also Specialist Registrar David.

No stone was left unturned and can’t thank them enough for looking after us all so well. Keep up the good work, you don’t get enough credit which is why i wanted to post this story. 

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 14 months ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 18/04/2024 at 15:26
Published on Care Opinion at 15:26

Dear robintd47

Thank you for sharing your story. It is lovely to read that you are happy with all the care that your dad received at, what must have been, a very worrying time.

If you would like me to pass on your thanks to the ambulance crew may I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name, your dad's name and the address and date we attended.

I do hope he is recovering well.

Kindest regards

David

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Response from Andrew Kinnon, ED, NHS Tayside 14 months ago
Andrew Kinnon
ED,
NHS Tayside

Submitted on 26/04/2024 at 15:28
Published on Care Opinion at 15:28

Dear robintd47

thanks for taking the time to post about your Dads care, aspects of which involved the Emergency Department. I will share your positive feedback with the clinicians involved and the wider ED team.

many thanks

Dr Andrew J Kinnon

Co-Clinical Lead in EM

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