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"The group has been very useful"

About: Adult mental health / Andover CMHT

(as a staff member posting for a patient/service user),

I found group a really kind, nurturing environment. It has been a safe place to talk. Kat and Rachel were both Lovely! Approachable. Caring. Kind. Knowledgeable. Patient!!! I have found it helpful to learn new skills and expressing examples, having moments to reflect and discuss, and having the workbooks to take away!

I personally  didn't find the role play helpful. I would find it more helpful using roleplay example to discuss which skill most appropriate which scenario.

I would also like more time one-on-one (hard with group!) I would recommend offering a short one-to-one end of session or for those struggling to talk.

The group has been very useful. It has hepled me to become much more tolerant of others and less anxious. I Feel more useful.

The facilitators are both very calm. Patient, knowledgeable. Honest. Happy to apply skills to themselves. Very easy to trust. Fantastic!

The course is a brilliant option for those willing! Any failing are a reflection of those not willing to be honest and to accept help. The course involves work. I think it's worth ensuring those people are not a reflection of the course or ladies running it.

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Responses

Response from Alex Clements, Carer and Service User Involvement Facilitator, Mid and North Division, Hampshire and Isle of Wight Healthcare NHS Foundation Trust 13 months ago
We have made a change
Alex Clements
Carer and Service User Involvement Facilitator, Mid and North Division,
Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Submitted on 06/06/2024 at 11:53
Published on Care Opinion at 12:02


Thank you very much for your positive feedback, it really nice to hear you received a positive experience. Unfortunately as you haven’t named a team or person we aren’t able to share it with them directly however your feedback will be logged and shared as Trust wide positive comment.

We will take your constructive comments regarding the group sessions and make any amendments that are needed. Your reflections are always appreceiated.

Many Thanks

The Feedback Team

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