"Cannot get items added to a repeat prescription."

So, I'm a type 1 diabetic, and being a type 1 diabetic comes with a number of problems which you do your best to try and overcome each and every day to survive.

Firstly, you need to inject yourself with insulin to basically stay alive. Each and every month you need to get a top up on your insulin via a repeat prescription to replace what you have used. The insulin I'm currently on is a new insulin for me which I trialled out and decided to go ahead with it. I needed to increase the amount required every month on my repeat prescription from the small trial quantity to my standard monthly usage quantity. The diabetic specialist contacted The Ross Practice multiple times asking them to increase the amount but from what I was told in person by a member of staff, they find it hard to increase or add repeat prescription items because it affects their budget. This means that at the end of every month I am surviving off of the last few dribbles left in a vial and I have nothing to fall back on in case of an emergency, like dropping a vial for instance.

Whats even worse is the local chemist for the past two months could not provide the insulin when asked for because they have supply issues. This meant I had to wait, with no delivery date being given to me and no spare insulin to fall back on. Because The Ross Practice will not do what they have been asked to do and increase the prescription amount. Now, with no delivery date in sight, I'm on the verge of running out and will now have to go back to my old problematic insulin that I still have left over from before the changeover took place.

Next problem which is yet again a repeat prescription and a budget based problem. Due to problems with my diabetes, I was granted funding from the NHS for a constant blood glucose monitoring device which has solved the problems I had and completely changed my life for the better. However, the monitoring device comes in two parts. The Ross Practice have been sent an email multiple times from the diabetic specialist with the product codes for the two parts that need to be added to my repeat prescription. To date, they have added one of the two parts required for it to work, but, the second part required for the device to work they will not add to the repeat prescription because it effects their budget. I am now a few weeks away from this device shutting down completely because of these problems with The Ross Practice.

The email that was sent from the diabetic specialist asked for them to make three modifications to my repeat prescription which were.

1. Remove the old type of insulin that was not needed anymore.

2. Increase the new type of insulin to my standard amount from the trial amount.

3. Add the 2nd part of the blood glucose monitoring device to my repeat prescription.

It is not like The Ross Practice didn't get the emails because they removed the old Insulin but then didn't do any of the increases or additions.

This has been going on for months now.