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"Top class care"

About: Queen Elizabeth University Hospital Glasgow / Ear, Nose & Throat (Ward 11b) Queen Elizabeth University Hospital Glasgow / General surgery (Wards 9a, 9b, 9c & 9d)

(as a service user),

I was admitted to QEUH for skull base surgery. Dr Okhovat was amazing. He was very friendly and pleasant and put me at ease. 

I would also like to mention Dr Okhovat’s secretary Karen. She was amazing whilst I was awaiting surgery and always listened to my worries and anxieties.

I was transferred to 11B post op. I was very apprehensive about being in hospital as I had a previous bad experience in another ward but wow. Every member of staff were lovely. They were approachable and very caring. They would check on me and constantly ask did I need anything or could they do anything for me. From the nurses, to the domestics, to the doctors - they provided top class care and I was very impressed.

It’s restored faith from the previous experience. The small things really made a difference.. such as the domestic during the week who always had a chat with me whilst cleaning the room which really makes a difference as it is a long day! They are worth their weight in gold! Thanks team 11B.

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Responses

Response from Ruth McLaughlin, Lead Nurse, General Surgery /ENT/Urology (Queen Elizabeth University Hospital), NHS Greater Glasgow and Clyde last week
Ruth McLaughlin
Lead Nurse, General Surgery /ENT/Urology (Queen Elizabeth University Hospital),
NHS Greater Glasgow and Clyde
Submitted on 18/04/2024 at 21:43
Published on Care Opinion at 21:43


Hi cheetahct63, thank you for your lovely comments about the staff during your time within 11B. I hope you are recovering well.

I will pass your kind words on to the staff who will be pleased to know that they have made a difference to your stay in hospital.

Kind Regards

Ruth Mclaughlin

Lead Nurse

ENT ( City Wide) Urology ( South) & Outpatients

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