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Seen by ENT, nothing done

Posted By hadareb53

"Seen by ENT, nothing done"

About: Victoria Hospital / Ear, Nose & Throat

(as a parent/guardian),

My son attended ENT months and months ago. After his last appointment was told would do operation to sort constant ear problems but heard nothing and he is now taking daily painkillers. I feel this is unacceptable. I contacted patient experience and sent back consent form for his partner to speak on his behalf as he has ADHD and mental health problems.  I am going to contact my local MSP if this is not sorted. This is now affecting him every single day as well as people around him. He feels stressed, depressed,  isolated as cannot go out and I'm disgusted in the hospital's attitude. We want this sorted by ENT who said they would a long time ago.  

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Responses

Response from Shyamily Baby, Charge Nurse, Ear, Nose & Throat, NHS Fife last month
Shyamily Baby
Charge Nurse, Ear, Nose & Throat,
NHS Fife

Submitted on 17/04/2024 at 14:17
Published on Care Opinion at 14:24

Hello hadareb53,

Thanks for your feedback and apologies for your experience with ENT. It's absolutely understandable that you feel this situation is unacceptable, and it's commendable that you've taken steps to address it by contacting patient experience and providing consent for your son's partner to advocate on his behalf. It's vital that your concerns are heard and addressed promptly, especially considering the significant impact this is having on his daily life and well-being.

I can ensure that your feed back will be escalated to the responsible team. I truly hope that the ENT department responds promptly and takes the necessary steps to resolve your son's ear problems.

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Update posted by hadareb53 (a parent/guardian)

Thank you very much! again as yet we have heard nothing so hopefully this will work

Response from Avril Brown, Charge Nurse, Ear, Nose & Throat, NHS Fife 4 weeks ago
Avril Brown
Charge Nurse, Ear, Nose & Throat,
NHS Fife

Submitted on 18/04/2024 at 11:03
Published on Care Opinion at 13:09

Good Morning hadareb53,I am deeply sorry you and your family have had to experience this, please can you phone our Senior Charge Nurse Janis in ENT department at Victoria Hospital extension 24303 to discuss this further so we can assist in helping you and your family with your concern as we are very happy to help to hopefully resolve your concerns. Hope to here from you soon, Thank you very much Avril and the ENT Team.

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Update posted by hadareb53 (a parent/guardian)

Update... they have been phoned waiting for a call back

Response from Avril Brown, Charge Nurse, Ear, Nose & Throat, NHS Fife yesterday
Avril Brown
Charge Nurse, Ear, Nose & Throat,
NHS Fife

Submitted on 16/05/2024 at 16:06
Published on Care Opinion at 16:06

Good afternoon, thank you very much for getting in touch. We strive for good patient relations and again we are deeply sorry this has happened. Therefore Our acting senior charge nurse has liaised with our department and contacted your partner via telephone. During the telephone conversation Janis had informed that an appointment has been made in May and a letter will follow in due course for the appointment. We thank you very much for your patience in this matter and again we are deeply sorry for the inconvenience this has caused you. We hope this has helped, please do not hesitate to contact us again in the future for any concerns as we strive to please our patients and family concerned. Thank you very much.

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