"Unpleasent"

I came with my friend to Burton accident and emergency via ambulance. They were suffering a mental health crisis and needed support. They were very distressed and after 20 minutes stood up and said they would discharge themselves we convinced him not too however when they mentioned this to the nurse the nurse smiled and said, I knew this was coming. Nothing we can do. No try to convince them to stay or support them. Luckily another nurse was on the desk who checked there notes and advised my friend they advise they stay and get seen by the crisis team. The way the first nurse came across was with no feeling or empathy. I think the feelings for mental health need to be better as my friend was already struggling and was quite emotional