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"Faultless from ambulance crew to plastic surgeon"

About: Addenbrooke's Hospital

I had to call on the emergency services last night because of a gash to my leg. The crew checked everything & bandaged it so my husband could drive me in. It was a pretty horrendous wound & from the guy at the door fetching us a wheelchair, through triage, reception, staff in the waiting room to the nurses, doctors, porter, radiographers & finally, plastic surgeon, they were all absolutely brilliant. It was a busy Saturday night & obviously staff were under pressure, but everyone was professional & so caring.

10 out of 10 to them all. You were all fantastic & a huge ‘thank you’.

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Responses

Response from Addenbrooke's Hospital about a year and a half ago
Addenbrooke's Hospital
Submitted on 09/05/2024 at 11:31
Published on nhs.uk at 11:32


Dear Brigitte Heard

Thank you for taking the time to let us know that you were treated so well by all our professional and caring staff from arrival at the ED through to the plastic surgeon. It is good to hear that you felt so supported and had such a smooth experience.

Your kind words and thanks will be passed to the staff in the ED and will be much appreciated.

Thank you again.

Patient Experience Department

cuh.pals@nhs.net

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