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I am so grateful for this service

Posted By Crohnie25

"I am so grateful for this service"

About: NHS 24 / Breathing Space (Phoneline)

(as a service user),

I recently got in touch with Breathing space due to increased anxiety and feeling on the verge of a panic attack. I used the web chat service and was connected with Rosie. Rosie was very helpful, made feel at ease and made it easy for me to open up and explain how I have been feeling and how things have been lately that have caused struggles with my mental health. By the end of our conversation I felt a lot calmer and able to deal with things. I am so grateful for this service and how much it can make a difference. 

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Responses

Response from Stephanie W, Patient Experience Officer, Nursing and Care, NHS 24 12 months ago
Stephanie W
Patient Experience Officer, Nursing and Care,
NHS 24

Manages patient feedback

Submitted on 19/04/2024 at 12:23
Published on Care Opinion at 12:23

picture of Stephanie W

Dear Crohnie25

Thank-you for sharing your experience on Care Opinion. I am really pleased to hear that you found our Breathing Space webchat so helpful when you felt you needed support.

It’s lovely to hear Rosie made you feel at ease and you felt calmer after your conversation.

We will certainly share your kind words with Rosie who I am sure will be delighted to receive your feedback.

Thank you again for taking the time to share your story.

Best wishes

Stephanie

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