"Ignored my direct requests regarding adjustments"

Due to chronic pain from physical disabilities, autistic sensory processing difficulties and a severe dental phobia I have been attending Kingscross. I realise I am not the easiest patient but was managing to have the necessary dental work done until the simple 'reasonable adjustments' I required were ignored. This caused me to miss my treatment and caused me severe physical and emotional distress, not to mention wasting time and money.

During the worst appointment, I was subjected to what I felt were sarcastic remarks and disapproving looks from the dental nurse present when I asked for adjustments to be considered, and completely ignored by the dentist. Due to this I experienced a severe physical reaction, which could have been easily avoided, and all dentistry was halted that day.

I have since been put on the waiting list for further work under general anaesthetic and was called for an assessment interview which I feel was both misleading and manipulative and has done little for my trust in this service.

Having requested my dental records I found them to be incomplete and misrepresentative, with errors and important omissions regarding my treatment. 

It has been a difficult journey for myself and I am grateful to the dentists and nurses who supported my needs. Unfortunately I have also been left questioning the behaviour of the dentists who I feel bullied me into treatment which was unnecessary, ignored my direct requests regarding adjustments and misled me on policy. There are errors in my dental records which need adjusting too.