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"Worse treatment "

About: Wrafton House Surgery

For more than a month now, I've been awaiting the provision of compression socks for my husband, who suffers from both motor neurone disease and dvt (thrombosis). However, I keep getting passed from one person to another, with nobody taking responsibility to resolve the issue. Each time I inquire, blame is shifted onto someone else, resulting in a frustrating lack of progress. Despite the urgency, there's been no prescription issued for the compression socks, and measurements haven't been taken.

These compression socks are vital for my husband's condition. His feet are turning blue, he's lost the ability to move his toes, and his mobility is severely impaired, making walking increasingly difficult. The ongoing delay and lack of action are extremely stressful and disheartening. It's deeply concerning that there seems to be a lack of care and responsibility for patients' well-being.

Why is there such incompetence and disregard for patients like my husband?

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Responses

Response from Wrafton House Surgery last week
Wrafton House Surgery
Submitted on 26/04/2024 at 14:08
Published on nhs.uk at 14:08


Dear Patient,

I am really sorry to hear about your poor experience trying to get a prescription for compression socks.

I totally understand that on this occasion we failed to give care in a timely manner. I can assure you that we do not disregard any of our patients and would like to put the matter right for your husband.

If you would like to contact the surgery direct, I am sure we can sort this out for you.

Kind regards

Sylvia Lane

Practice Manager

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