"Great practice, care and professionalism "

I have been under your urology department since March of last year after suffering an serious infection caused by an enlarged prostate. From my first contact with the admin team through the various tests on the ward and subsequent surgery, I have been tremendously impressed by the professionalism, sensitivity and dedication of all the staff i have encountered along the way. Although they would have seen 100's if not 1000's of people like me I always felt that I was the first person they had dealt with always having the time to explain what was happening and why and patiently answering any questions I asked (which were many!). I cannot praise and thank them enough. The upshot of all the tests was to conduct a Rezume procedure to address my enlarged but thankly benign prostate. The consultant, who I appreciate can not be named, was superb as was his anaesthetist. They carefully explained the procedure and risks in language I could understand and were understanding of my wish to have a general rather than local anaesthetic. The procedure has been a complete success and for the first time in several years I feel 'normal' in terms of my bathroom requirements, no longer needing to get up several times a night or having the sudden crippling urge to urinate usually at the most inconvenient time! They made clear it doesn't work for everyone but thankfully it has for me. Literally today I have been signed off as 'normal' and discharged from your care after yet another very professionally conducted telephone appointment with one of your doctors. I can not thank you all enough and just feel very fortunate to have such a wonderful service on my doorstep staffed by dedicated, caring and highly professional individuals. You are all great ambassadors for the NHS.