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"The whole team is to be commended."

About: Omagh Primary Care Complex / Endoscopy Unit

(as a service user),

Hi had a colonoscopy carried out recently 

The care I received  was second to none. 

I was met by a staff nurse called Gemma. She was so pleasant and reassuring, I was put at ease immediately.  

Nurse Specialist Caílin then took my consent. She gave me great eye contact and gave me so much reassurance. She then carried out the procedure, reassuring me throughout. I was then cared for by nurses Rachel and Anita and a student nurse Sophie. They were so kind and professional.  I felt completely safe in their hands.

Then I was cared for in recovery by nurses Amy, Roisin and Catherine. They looked after me so so well. 

The procedure I was dreading and very anxious about, was made so easy. I was comfortable throughout the complete process. 

The whole team is to be commended.  Their professionalism, expertise  and kindness was exceptional.  The trust must be so proud of the team. 

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Responses

Response from Joelle Todd, Staff Nurse Endoscopy Unit OHPCC, Acute, WHSCT 2 weeks ago
Joelle Todd
Staff Nurse Endoscopy Unit OHPCC, Acute,
WHSCT
Submitted on 15/04/2024 at 08:46
Published on Care Opinion at 08:46


Good Morning Noree234

Thank you so much for taking the time to give our department feedback.

You words are so kind & I am delighted you had a positive experience within our department. The team here really are a great bunch & work so hard to ensure all our patients get a high standard of care especially when it can be a very anxious time for a lot of people.

I am pleased all went well for you & I have passed your lovely feedback onto the team.

Thank you again,

Joelle (Endoscopy Sister)

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