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"Poor care at A & E with baby"

About: Antrim Area Hospital / Accidents & Emergency

(as a parent/guardian),

We went to a and e after we phoned 999 for our 6 month old baby as he started to projectile vomit 3 times, go grey and struggled to catch his breath the ambulance could not get cleared so we were told it was quicker if we drove which we did, when we arrived at a and e the reception checked us in we waited to be triaged meanwhile he projectile vomited a further 3 times and was still struggling to catch his breath, eventually he got triaged was told it would not be long to be seen, this was at in the late evening.

We were also told someone will get him anti sickness medication. He was settled and 3 times a nurse or doctor came to the room called him the wrong name and left. Not one person gave him any anti sickness and it got to the early hours of  the morning.  

I buzzed and explained was told oh it won't be long, another hour later and still nothing. Then someone came said I will get your anti sickness now I said to them he hasn't been sick since 10pm, they left and came back another hour and half later!

It was not even a paediatric doctor, the staff member didn't know what prescription milk is as my little boy has a milk allergy, was an absolute mess.

We eventually left the hospital at 4.45AM! It was an absolute joke.

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Responses

Response from Gerry Gallagher, Assistant Clinical Services Manager, Emergency Department, NHSCT last week
Gerry Gallagher
Assistant Clinical Services Manager, Emergency Department,
NHSCT
Submitted on 16/04/2024 at 14:52
Published on Care Opinion at 15:09


Hi,

My name is Gerry and I am the Assistant Clinical Service Manger for the ED in Antrim Hospital. I am sorry that you did not have a good experience on your recent attendance to ED with your son. I would be happy to look into this further if you would like to contact me @ Gerry.Gallagher@northerntrust.hscni.net.

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