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"In all my experience was excellent"

About: Glasgow Dental Hospital and School / Emergency Dental Treatment Centre Level 1

(as a service user),

I was referred to the Glasgow Dental Hospital by my Registered Dentist. I had found a small lump in my upper lip which did not resolve after 4 weeks. 

Following referral I was contacted by phone by the Dental Hospital and given an appointment for the following day.

On arrival at the Dental Hospital, I was asked to fill in a health questionnaire. 

I was then called in by a Dentist who carried out my initial assessment, he was very professional and kept me informed throughout my visit. The Dentist then called in his Consultant colleague who introduced herself and then following discussion I was asked if I was happy to consent to the removal of the small lump in my upper lip. I signed the consent form and was advised of the procedure. 

I was kept informed through out the procedure. Following the procedure I was advised that the said lump would be routinely sent for pathology. 

I was given an information leaflet and given contact numbers should I have any concerns. In all my experience was excellent and I would like to extend my thanks to all the Health Care professionals involved in my care. 

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Responses

Response from Callum Lynch, Project Manager, Patient Experience Public Involvement, NHS Greater Glasgow and Clyde last week
Callum Lynch
Project Manager, Patient Experience Public Involvement,
NHS Greater Glasgow and Clyde
Submitted on 18/04/2024 at 16:46
Published on Care Opinion at 16:46


Hi Oct18

I am glad you had a positive experienced and valued the professionalism of the staff and had a quick resolution Thank you so much for the positive feedback, we really appreciate hearing back from patients and the amazing work our health care professionals are providing.

Regards

Callum.

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Response from Raymond Carruthers, Operational Governance Manager, Glasgow Dental Hospital, NHSGGC yesterday
Raymond Carruthers
Operational Governance Manager, Glasgow Dental Hospital,
NHSGGC
Submitted on 29/04/2024 at 09:47
Published on Care Opinion at 09:47


Dear Oct18,

Thank you for taking the time to share your feedback following your appointment at the Glasgow Dental Hospital. Our teams are always keen to understand how our patients and families feel about their experience.

I expect that this must have been an anxious time for you and so I am delighted to hear that the team kept you informed during and after the procedure. I will be pleased to share your comments with my colleagues at the Dental Hospital.

Best wishes

Raymond

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