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"Theis team have restored my faith in the NHS"

About: Older People’s Services / Hospital at Home Southern Sector

(as a carer),

Approximately 2 weeks ago I had my first introduction to the Hospital At Home Team when they arrived at The Millcroft Care Home to  administer medical care to my mother. She had recently been discharged from SWAH after a short illness & did not want to return to hospital.

This team arrived promptly, took the time to assess my mum & administer care & medication that she needed. They were professional, friendly, kept me fully informed & the care my mum received was absolutely brilliant.

We need this service in our community especially for the elderly who want to remain in their own environment and out of hospital. I can’t praise this team enough.

Last weekend we had to contact them again as my mum became unwell. It was such a relief for her & myself that the Hospital At Home Team had capacity & once again came to her aide. Another wonderful experience for mum & us. She recovered so quickly & once again the care she received was amazing.

I have mentioned this to people I meet & work with & must tell you that all comments have been extremely positive. This team have restored my faith in the NHS as it had dwindled considerably the past few months. Please continue to fund this amazing team as it really is a service we can’t do without in our community. It is the way forward for care at home. Please accept this as my recognition & thanks for this amazing team. Continue to do what you do as it is definitely working.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Denis Ryan, Charge Nurse Hospital at Home Fermanagh, Primary Care Older People, WHSCT 13 months ago
Denis Ryan
Charge Nurse Hospital at Home Fermanagh, Primary Care Older People,
WHSCT
Submitted on 12/04/2024 at 12:48
Published on Care Opinion at 12:48


Hello my name is Denis I am a nurse in the Hospital at Home Team

Thanks you so much for leaving this wonderful and heartfelt reflection.

It is a pleasure to be able to work in partnership with the great patients/ relatives and nursing home staff to provide care and treatment at home.

Your Mother is such a wondaful, caring person and treated every member of our team with such warmth it was amazing to be able to care for her twice.

Your words will mean so much to whole team and motivate us even more.

We would not be able to provide the service without the great support of all the community so thankyou for spreading the such positive feedback about us.

Thankyou and your mother for putting your confidence in the team and supporting us in providing our service.

We wish yourself and your Mother continued good health.

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