"Efficient service "

Dear Sanjay Revanna,

Thank you for sharing your experience with us regarding your recent visit to the UTC on April 10th. We are glad to hear that the security staff, triage nurse, ANP, and radiology technician provided you with lovely, kind, and efficient care during your visit. It is our priority to ensure that our patients receive the highest level of support and attention, especially during challenging situations such as an ankle injury.

We understand the importance of timely care, particularly when you are unable to weight bear and require assistance with crutches or a wheelchair. It's wonderful to know that our team worked together seamlessly to provide you with prompt and efficient service. Your positive feedback will be shared with the respective departments, as they will be delighted to hear about the positive impact they had on your experience.

We sincerely apologise for any negative encounter you had with the receptionist who registered you. We strive to provide a welcoming and respectful environment for all our patients, and it is unfortunate that this was not your experience. Your feedback is crucial to us, as it helps us identify areas for improvement. We kindly request that you provide more details about your interaction with the receptionist to our administrative manager. They will investigate the matter further to ensure that such incidents are addressed and do not occur in the future. You may contact a member of our Patient Experience Team on 02083751328.

Once again, we appreciate your feedback and your willingness to provide more details. We will take your comments seriously and use them to enhance our services. If you have any further concerns or require additional assistance, please do not hesitate to reach out to us.

Wishing you a speedy recovery and good health.

Warm regards,

Patient Experience Team