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Awful

Story from nhs.uk

"Awful"

About: Royal Stoke University Hospital

I have been waiting 19 hours for an answer to my issue and have still not been seen. My bloods have been take twice and my blood pressure and oxygen levels about a million and still have not been sent through for a scan. Some staff are rude and ignored me. Would never recommend this hospital it is awful

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Responses

Response from Royal Stoke University Hospital last week
Royal Stoke University Hospital

Submitted on 09/05/2024 at 16:21
Published on nhs.uk at 16:21

Dear Patient,

I am sincerely sorry to read of your poor experience at our Hospital. I would be very grateful if you could contact our Patient Advice & Liaison Service (PALS) on 01782 676450 or via email to patientadvice.uhnm@nhs.net to provide additional details to allow us to further investigate your concerns.

With kindest regards

Rebecca Pilling, Head of Patient Experience

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