This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"She always makes me feel relaxed and nothing is a bother"

About: General Practices in Grampian

(as a service user),

Carly at Skene Medical Westhill has completed most of the childhood vaccinations for all 3 of my children and is such a calming, reassuring, friendly face on what is often a nerve wracking day.   

She always makes me feel relaxed and nothing is a bother. She is equally as good with the mums and dad's as she is with the children.

My 3 year old was so distracted by her storytelling she didn't even notice the injections and Carly didn't rush me when I was keen to feed my baby straight after his injections.

I was disappointed not to see Carly on my last appointment - (her cover was lovely) but I automatically felt a little more nervous when it was a new face in the waiting room and realised how much we appreciate Carly and thought she deserved to know how valued she is! 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Kirsten Dickson, Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team, NHS Grampian 5 days ago
Kirsten Dickson
Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team,
NHS Grampian
Submitted on 29/04/2024 at 13:54
Published on Care Opinion at 13:54


picture of Kirsten Dickson

Thank you for sharing this lovely feedback with us Happymum3.

Kindness and good communication skills, with all ages of patients and family members, make such a difference and the little things like not feeling rushed can have a big impact at appointments.

Carly sounds like a very valuable member of the immunisation team and I’m sure she will appreciate you getting in touch. I managed to find Carly on email and have shared your story with her and her line manager.

If Carly gets back in touch I’ll share an update from her on this thread for you to read.

Take care,

Kirsten

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k