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A sincere thank you to all the staff

Posted By Nisbet281

"A sincere thank you to all the staff"

About: University Hospital Hairmyres / Emergency Department University Hospital Hairmyres / General Surgery (Ward 5) University Hospital Hairmyres / Surgical Receiving Unit (Ward 4) University Hospital Hairmyres / Trauma & Orthopaedics (Wards 1 & 5)

(as the patient),

I recently attended A&E at UHH with stomach pains - quickly triaged, given pain relief, CT scan which showed gallstones!

Taken to ward 4, seen by surgical team, given IV abx & fluid and await a plan.  Pain subsided, discharged in 4 days with oral abx.  Pain returned a few days later. Attended A&E, sent to ward 4 again then moved to ward 1, discharged again with promise of having operation in 2 months.

Received a letter for an operation, after operation returned to ward 5.  Seemed like a long time, but undoubtedly in awe of all the care and attention my husband received through all departments.

The hospital stretched to capacity on all occasions but he was seen by medical and nursing staff and treated with respect and dignity, and some banter too which put him at ease as he is never unwell and never been in hospital, a sincere thank you to all the staff in A&E, ward 1,4,5. Including all the domestic staff who ensured he was fed and watered.. ❤️❤️

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Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 2 weeks ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 11/04/2024 at 23:07
Published on Care Opinion at 23:07

picture of Lise Axford

Dear Nisbet281

Thank you for taking the time to share your positive feedback in relation to a diagnosis and treatment of gallstones. It can be a very painful condition and the wait for surgery can sometimes be longer than desired. I am sorry if the wait for surgery was lengthy.

It is however, good to know that your husband was treated with respect and dignity throughout his journey of care in A&E, ward 4, 5 and 1. I will share your comments with all the teams including the domestic staff as there are so many staff involved in any persons stay in hospital.

Thank you for recognising the different areas and staff groups. Your comments will be appreciated by all.

I hope that your husband is recovering well.

Kind regards

Lise

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