"Not impressed"

Today I received a text message in response to the new Anima system, which in itself is not fit for purpose in my opinion. The text told me that my request had been reviewed and I had been referred to Higham Ferrers Pharmacy. Clearly the request had not been read properly or any of my notes because they would have seen that I had attended Corby Urgent Care and been prescribed antibiotics. My husband had called 111 because on Sunday I have not improved infact had got worse. In the early hours of Monday he called 111 who then said a Dr. would call back which he did, over the phone and from what was said he concluded I needed a reassessment of my condition, his recommendation was to see a Dr. not as the text I received suggested that I see a Pharmacist, who cannot do much except sell over the counter medication. I resolved my own situation by going back to Corby Urgent Care where I was indeed seen by a Dr. and not a Nurse Practioner he prescribed stronger antibiotics and pain killer, he then said if it continues to see my GP. I would if it were possible and things were actually assessed and read by them but on the basis of the text and phone call I have just had it seems like the Admin Staff do it all and the person I just spoke to didn't really have any interest. I am sorry to say that this surgery has taken very much a turn for the worse, but I dare say patients of other surgeries are likely to feel similar about some of their experiences.