"Hopeless system for appointments."

Following a blood test which showed an iron level below the normal reference limit a repeat was scheduled some months later. In the meantime, another blood test requested by a different NHS service showed the same result and a letter from the clinician was sent to WMP recommending the prescribing of Iron tablets. The second (repeat) test also showed the same result. The repeat blood test result was marked as reviewed by a GP. Subsequently, I received a phone call from a clerical staff member informing me that the patient needed to 'speak to a doctor' and asked if I would like a telephone call or face to face appointment. I was bemused since it was not clear what format the appointment would consist of and I was left assuming that a physical examination was not required, so opted for the telephone option. The date given was over 3 weeks away! I asked when would the face to face be and that was even further away! The only other option to resolve the matter sooner is for me to call or attend the surgery (or submit an online form) on the next working day (now a Monday) and try to get an 'on the day appointment'. As referenced elswhere in other reviews here, this is somewhat of a lottery and always seems to cause extra stress and anxiety. Is it really beyond the wit of the practice management to devise a better system for providing the necessary care and treatment without stressing the patient further?