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The care I received from everyone could not be faulted

Posted By Leo 35

"The care I received from everyone could not be faulted"

About: Royal Devon & Exeter Hospital (Wonford) / Cardiology South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I recently suffered a heart attack. We were on our way to meet with our son when I felt what can only be described as mild indigestion. My husband asked if I wanted to return home, but I said no and we eventually arrived at a picnic area, where husband my husband made the decision to call 999. 

They needed the post code, so my husband went to a cafe there to obtain the postcode, and then of course a lot of people came to offer assistance.

The ambulance arrived quite quickly - by my recollection, but not by my husband's, who by now was extremely stressed, naturally. 

After checking me over in the ambulance I was told I was having a heart attack . My response was - I don't do things like that, I’m the fit one in our family!

I went to RD&E with blue lights flashing, and on arrival the speed with which I was dealt with in the cath lab, was incredible! Before I knew it I was on the ward having had 2 stents fitted!

I stayed in hospital for five days, and the care I received from everyone could not be faulted. I think it was Taw ward - from consultants to cleaners, nurses to food providers, they were all amazing. A massive thank you to one and all, and not to forget the ambulance service!

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Responses

Response from Janette Lobban, Clinical Nurse Manager (Eastern Services), Coronary Care Unit (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 2 weeks ago
Janette Lobban
Clinical Nurse Manager (Eastern Services), Coronary Care Unit (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 12/04/2024 at 11:42
Published on Care Opinion at 11:51

Thank you so much for your valuable feedback and it is good to hear that your journey has been streamline, just as we aim it to be. We wish you well with your future recovery

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Response from Deanne Hill, South Western Ambulance Service NHS Foundation Trust 4 days ago
Deanne Hill
South Western Ambulance Service NHS Foundation Trust

Submitted on 26/04/2024 at 13:05
Published on Care Opinion at 13:05

Good Afternoon Leo35,

Thank you so much for providing us with feedback on the recent service you received from us, it is much appreciated! We are so glad to hear that you were well looked after by the ambulance crew who attended, though we are sorry that you had to experience this at all.

For confidentiality, all patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with name, date the ambulance arrived, address and thank you message, we will then ensure this is passed onto to the relevant crew.

Thank you again for taking the time to feedback and we do hope you are recovering well!

Kindest regards,

Jamie
Patient Engagement Team
SWAST

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