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"Speech therapist was delightful and excellent"

About: Dumfries & Galloway Royal Infirmary / Speech and Language Therapy

(as a service user),

I have been treated over the last few months by Emily in the Speech Therapy Department. She was excellent - not only did she listen well to me when I was trying to explain my problems - she took time to show me exercises I would do myself at home to assist myself. This was followed up by helpful emails of support. Her treatment and encouragement has given me confidence to know that should I fall ill again for a third time - I will get better. Emily is a delightful person show I hope will go far in her career. Whilst staff can be rushed off their feet - she made me feel as though I had all the time in the world and i was her priority. I hope she is valued by her colleagues who are lucky to have her in their team.

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Responses

Response from James Tallach, Patient Feedback Officer, Patient Services, NHS Dumfries and Galloway 15 months ago
James Tallach
Patient Feedback Officer, Patient Services,
NHS Dumfries and Galloway

Support officer for the Patient Services Team who have oversight of all patient feedback and complaints to NHS Dumfries and Galloway.

Submitted on 12/04/2024 at 12:56
Published on Care Opinion at 12:56


picture of James Tallach

Dear moonee79

Thank you for your feedback in which you comment about the treatment you have received from Emily in the Speech and Language Therapy Department. I am glad to hear your experience was so positive and that you felt the care you received was supportive and empathetic..

I will share your feedback with the Speech and Language Therapy Department, as I know that both Emily and her colleagues will appreciate your kind words. We are fortunate to have such committed and dedicated staff within NHS Dumfries and Galloway and it is always heartening to receive such positive feedback.

Best regards,

James.

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