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"Not happy"

About: Gloucestershire Royal Hospital

I have arrived to the emergency children's care with my 5 months son which had troubles breathing. At the entrance I was asked to write down my name on a piece of paper by a lady which wasn't the receptionist. My son had his observations checked by two nurses and his oxigen levels were fine. Someone else ask us to come in and check what is wrong with him and why I've bringed him in. When she checked his oxigen, was 90-91 and she said she may need some just to make him comfortable. During my wait there his observations were taken by someone who didn't have patience to check properly amd to attach the oxigen check machine properly, same with his heart rate etc. She was writing different numbers on the piece of paper that she had amd when I asked , she was saying that those were the numbers, which was false!

When the doctor came amd check she was saying his obs are fine, trying to explain to her the nurse did take properly, she said : " no,no he's fine" , she gave me a piece of paper saying to come back in case he's getting worse and she assured me she will send a letter to the Gp asking them to move my appointment with the pediatrician forward as I explain that he's got an ongoing breathing problem and my appointment is in July. Anyway, I went to the gp and asked them if they received the letter. Aparatly the doctor didn't send anything to my boy Gp's. When trying to contact the hospital nobody was able to help. At this moment my baby still has an ongoing breathing problem and I hope he won't get blue one day due to negligence! Thank you very much for letting me leave a feedback as I'm very disappointed about the service they provided and scared at the same time.

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