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"Phone first was a fantastic service"

About: Southern Health & Social Care Trust / Urgent Care Centre

(as a service user),

I was advised to go a&e when I contacted my GP receptionist I thought it was not serious enough. I have never been to daisy hill hospital however I had friend who was there so instead of Craigavon I contacted by phone first daisy hill, who immediately made me an appointment that day at urgent care.

I attended at 2 pm was seen exactly on time, the nurse and doctor there at the time were extremely helpful. The service was first class and so efficient, I now have a letter from the doctor to go back to GP. The issues I’m having are connected to menopause however because of new blood pressure medication and feeling a bit of loss of power in my legs this was the reason for attending a&e. Again the doctor was extremely helpful and also helped clarify some of my questions around around HRT treatment. Fantastic service.

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Responses

Response from Patricia McGrath, Nurse Team Lead Urgent Care , Acute, Southern Health and Social Care Trust last month
Patricia McGrath
Nurse Team Lead Urgent Care , Acute,
Southern Health and Social Care Trust
Submitted on 10/04/2024 at 16:56
Published on Care Opinion at 16:56


Good Afternoon,

Thank you so much for taking the time to share your experience of the care you received through the Urgent Care Centre.

We are delighted that your experience has been a positive one and it is great to hear that you were seen promptly. We strive to ensure those with urgent issues are given prompt and effective treatment. To read your lovely words and have the service described as first class and efficient clarifies that this is being achieved.

The staff will be delighted to have been described as being extremely helpful. We are so privileged to have a job where we can care for people and make a difference.

I will ensure the team are all aware of your kind words - we really appreciate them.

Thank you again and Best Wishes, Patricia.

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