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"My stay in Domnall ICC"

About: Intermediate and Transitional Care / Community Discharge Service Northern Ireland Ambulance Service / Emergency ambulance response The Ulster Hospital / Emergency Department The Ulster Hospital / Fracture Clinic

(as the patient),

I had a fall at home and fractured my radial humerus. I received initial attention from the NI Ambulance Service. Sadly there was a substantial delay in the crew arrriving - 2 hours or so and there was further delay until another crew arrived with the kit to lift me off the floor. I was in considerable pain in my right (dominant arm) and also in my bottom from sitting on a concrete floor for several hours.. The crew members were very efficient and kind, putting me at my ease and administering gas and air to address my pain level.

On arrival at the A&E in the Ulster Hospital, I was moved to a cubical fairly quickly. I understand that initially I was thought to have dislocated my shoulder - the treatment for which is time critical. Following examination I was taken to X-ray which showed the fracture. I was given pain relief and following a debate about whether I needed surgery or not, the staff concluded that I ought to be put in a brace to immobilise the arm and shoulder. I was given sedation whilst this was fitted.. I was later moved to a transition ward and following a few hours there was moved to ward 6 in the inpatients unit. I was there for a few days and whilst the staff were attentive etc I felt a bit short on information about what to expect. During this time there was no reference to my fracture but ample pain relief etc.. I was then moved to a transition ward for another few days. It was made clear to me as I lived alone it would no be possible for be to be discharged to recover. I agreed to what I thought would be a short stay in a residential facility, and I was moved to Domnall.

Initially I was allocated a room on the first floor that has on-site access to physio and OT staff. I had monthly appointments with the fracture clinic which showed the fracture was healing slowly. It became apparent that my stay in Domnall would be much longer than originally thought. There was a limit to the intervention that the physios could perform as I remained non weight bearing for a long time. My experience of the Domnall staff was good. Occasionally at peak times such as staff handover it was frustrating having to buzz for attention longer than usual. Until I was able to go to the toilet on my own this was a challenge. I was also disconcerted by a very early in my stay conversation with the social worker to canvass my views on going home! Allowing the benefit of doubt I assume that the nature of the questioning was benign, but in my emotional state it seemed that I was being prepared for discharge when I was less than able to fend for myself. Fortunately this was not the case.

Clearly I was not going to be in a position to undertake active physio until my arm was weight bearing. Consequently I was moved downstairs where I became under the care of the Community Discharge Service. Physio Stuart and OT Andrew from the outset were thorough and attentive. They visited me weekly and both set me targets to improve. In addition to the aftermath of my fall, there were issues with my house that required to be sorted - clutter and a damaged floor all of which presented potential trip hazards to me. In addition to helping with my mobility, Andrew and Stuart patiently rehearsed with me what I needed to do to prepare for discharge. I was eventually cleared to be weight bearing in my arm and discharged from the care of the fracture clinic. In addition to the weekly visit, Stuart arranged for a physio assistant Erin to come and help me practise negotiating stairs and getting in and out of bed without assistance. I accompanied Andrew and Stuart on visits to my home to assess the progress made in safety proofing the premises and later made the arrangements for a package. Before I left Domnall Andrew and Stewart made sure the house was ok and that I had all the necessary contact information. The service I received from this CDT was first class.

I was discharged from Domnall after a 7-Month stay. For the most part, the service was good with some staff going above and beyond expectations.. Cara and her team have my grateful thanks for their efforts.

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Responses

Response from Julie Bray, Service Improvement & Governance Lead, Occupational Therapy, BHSCT 2 weeks ago
Julie Bray
Service Improvement & Governance Lead, Occupational Therapy,
BHSCT

I work with all the Occupational Therapy staff in the Belfast Trust to make our service to you the best it can be.

Submitted on 12/04/2024 at 14:46
Published on Care Opinion at 14:47


picture of Julie Bray

Hi ariesmh38,

thank you for taking the time to give us this feedback, we appreciate it, and love to hear back about how people find our services. It is heartening to hear how effective you found the Occupational Therapy aspect of the Community Discharge Service in aiding your safe return home.

I will pass this onto Andrew and the team.

I wish you will as you continue your rehabilitation and further recovery at home.

Kind regards

Julie Bray

Service Improvement & Governance Lead for Occupational Therapy Services

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Response from Jennifer Nicholson, Lead Nurse - Emergency Care, Emergency Medicine - A&E, South Eastern Health and Social Care Trust 2 weeks ago
Jennifer Nicholson
Lead Nurse - Emergency Care, Emergency Medicine - A&E,
South Eastern Health and Social Care Trust
Submitted on 15/04/2024 at 13:59
Published on Care Opinion at 13:59


Hi ariesmh38

Thank for your telling us of your experience when attending ED. It sounds like you have had a prolonged difficult time. It is good to hear you were treated promptly and your injury identified timely when you arrived to ED.

I hope that now you are home that you are adjusting and continuing to recover.

Best Wishes from the ED team

Jenny

Lead Nurse ED

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Response from Gillian McElhinney, Community Discharge Service, Belfast Health and Social Care Trust 2 weeks ago
Gillian McElhinney
Community Discharge Service,
Belfast Health and Social Care Trust
Submitted on 15/04/2024 at 17:07
Published on Care Opinion at 21:50


As the manager of the Community Discharge Service, and of Stuart, Andrew and Erin specifically, I would like to thank you for taking the time to share your thoughts. It means so much to the team to know that their input has been of benefit to your journey towards full recovery. I have shared this with our whole team to spotlight their involvement.

Having input in the oversight of beds in Domnall, I will also feed back regards your stay in this facility. I am pleased to hear that overall your experience was good. I fully appreciate how frustrating it can be to be reliant on others for your needs and at times having to wait for a response. I will pass on your comments.

I apologise that you felt overwhelmed by discussions around discharge planning in the early stages of your stay. As you have surmised, this was not in any way meant to convey pressure to return home before you were ready, but a way of establishing if there were any issues that you needed assistance with to facilitate return home at the right time, rather than facing these at the eleventh hour. Perhaps it was the approach or wording from the social worker, and I will certainly share this as an opportunity for learning

I wish you well on your continued recovery at home.

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Response from Maggie Hamilton, Experience & Involvement Facilitator, Quality, Safety & Improvement, Northern Ireland Ambulance Service 2 weeks ago
Maggie Hamilton
Experience & Involvement Facilitator, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

The Northern Ireland Ambulance Service (NIAS) Experience and Involvement Facilitator is responsible for developing and delivering high quality, effective services and processes for NIAS Service Users, Carers, their Advocates, the Public and NIAS Staff across Northern Ireland (NI) to facilitate and enable them to fully contribute to and participate in experience and involvement in relation to the NIAS.

Submitted on 15/04/2024 at 19:56
Published on Care Opinion at 21:50


picture of Maggie Hamilton

Good afternoon ariesmh38,

Thank you for taking the time to share your valued feedback. We are always grateful to those who share their experiences of the services they have received. With regards to our response times please be assured that we are working closely with the Department of Health and the Strategic Planning and Performance Group to increase our available resources. We are also working with the local EDs to try to ensure that our patients can be handed over to hospital clinical teams as quickly as possible so that ambulance are able to respond to further emergencies.

It is reassuring to hear how efficient and kind the crew members were and how they put you at ease addressing your pain levels. As an organisation we are committed to consistently show compassion, professionalism, and respect for the patients we care for.

I wish you the best with your recuperation.

Kind regards,

Maggie

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