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"Rude and disparaging"

About: Crosshouse Hospital / Physiotherapy Crosshouse Hospital / Trauma & orthopaedics

(as a service user),

I had mixed care in ward 2a.

The person who I assume is a consultant came to discharge me wearing gym gear. I felt they were rude and disparaging. Despite needing a care package and after an assessment the day before being told I needed use a zimmer with supervision, I was told very abruptly I would be leaving.  I understood perfectly that there was nothing that could be done in hospital for me after being in for 2 days, but my care package was not ready as i'd been given 30 minutes notice of discharge.

Being urinary incontinent and living at home alone, I asked who would help me clean and keep safe.  They said I should look after myself, like any normal person.  I thought I'd misheard so I repeated "Any normal person?". Yes, they tutted. 

I asked why overnight I'd gone from during an official Physiotherapy assessment, needing 2 nurses and a zimmer to walk, never mind wash, to being able to go home.  Their answer was that Physiotherapy had witnessed me changing my bed. I showed them the urine covered sheets on my bed. It is insanity to assume that on a ward that was constantly staffed and supervised:

1. I'd been allowed to freely leave the ward

2. I'd known where any supplies were kept, as if I'd simply guessed where the sheets were and helped myself, bearing in mind these wards and corridors are very busy so someone would have questioned me.

3. Again, on a supervised ward, no nurse had seen me changing my sheet and questioned or stop me

4. I'd known where the dirty bedding went afterwards or what the system was for dirty sheets, and again noone had questioned me

5. All of this with 2 badly slipped discs visible on an MRI done the day before and with very minimal movement and in immense pain.

I also queried whether Physiotherapy worked on a Saturday and was told no, so I questioned how they'd seen me if they had not been at work?  

At this point I requested to record the conversation given the false and imaginary content.  They refused and at that point left. Given that I had an injury that could certainly have caused me to be paralysed and I already had a black eye and a split head from falling in the ward, the staff should have stopped me even if the story had been true.

When I was sent home, I was sent home with someone else's' medication. This is beyond dangerous, life threatening perhaps.

Treatment

Treatment


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Responses

Response from Stevie Yarou MacKay, Clinical Nurse Manager, Orthopaedic Trauma, NHS Ayrshire & Arran 2 weeks ago
We have made a change
Stevie Yarou MacKay
Clinical Nurse Manager, Orthopaedic Trauma,
NHS Ayrshire & Arran
Submitted on 15/04/2024 at 18:35
Published on Care Opinion at 21:52


Dear disgusted345,

Thank you for taking the time and trouble to share your healthcare experience with us via Care Opinion.

I am sorry to hear that you had to be admitted to hospital following slipped discs in your back. Having to manage pain as well as reduced mobility must have contributed to making this a very frightening time for you.

I am saddened to hear of your experience prior to discharge from ward 2A. Clear and compassionate communication are important qualities we expect from all of our staff. I apologise is this was not the case on this occasion. This is certainly something I will share with the wider 2A team for learning. It is true that we often discharge patients who can mobilise with a zimmer frame and supervision, but this should have been explained to you.

I am also very shocked to hear you were discharge with incorrect medication. I hope this has now been rectified?

The care you have discribed above is far below from the quality of care we expect for our patients and for this I offer my sincerest apologies.

If you would like me to look into detail around you care, if you could email either aa.patientexperienceteam@aapct.scot.nhs.uk or complaintsteam@aapct.scot.nhs.uk with your details and the dates of your admission, then I can investigate further.

Please accept my best wishes for your ongoing recovery and thank you once again for taking the time to share your care experience.

Kind Regards,

Stevie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by disgusted345 (a service user)

I'm disappointed you ignore almost all of my issues, and focus on a trivial part about being dishcharged with a zimmer which isn't even a valid part of my complaint.

I have kept the medication I was incorrectly given and and have opened a formal complaint with my MSP.

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