"Limitations in the clinic's facilities and system"

My great-grandmother, who is in her 90s, has been facing challenges when attending the clinic for over 10 years. The clinic's facilities and parking arrangements have been less than ideal, making it difficult for patients like my great-grandmother, who require assistance due to sight issues. The limited parking spaces often make it hard to find a suitable spot that accommodates her mobility needs.

During our last visit, we were informed that she would only be assessed instead of receiving the necessary treatment in the same visit. This means we would have to make an additional trip, which can be physically and emotionally taxing for a frail elderly person. The reason for this change was explained as an effort to align with English hospitals and their shorter waiting lists. However, I expressed my concerns to a staff member, emphasising the impact of this decision on my great-grandmother's well-being. Unfortunately, our concerns were not given much attention, and we were told that most patients at the clinic are elderly and face similar challenges.

While I appreciate the professionalism and courtesy of the staff, it is evident that there are limitations in the clinic's facilities and system. It seems that they are operating at full capacity and doing their best within their means. However, I believe it is crucial to prioritise the individual needs of patients, especially elderly ones, rather than solely focusing on reducing waiting lists. The current approach may compromise the quality of care and the overall well-being of patients.

I believe it is important for the clinic management and authorities to take note of these issues and address them promptly. Improving the facilities and adopting a patient-centric approach could greatly enhance the experience for elderly patients like my great-grandmother. By investing in their comfort and well-being, the clinic might ensure a more positive and supportive environment for everyone.