"Extremely substandard service"

Horrible unsafe practice as firstly extremely difficult to communicate to even the receptionist. Sadly the service instead of improving is getting worse day by day. If they can’t help the patients they should shut this practice. Had been requesting my brother’s safeguarding needs for the last year and a half nothing was done till he passed away last week . So difficult to contact even to get the death certificate. I am extremely disappointed and appalled by this GP surgery they should shut it down as it is not helping patients instead distressing patients and relatives.