"Litrothripsy treatement"

all story start in december when my mother arrive with ambulance after 16 hours of waiting for them. they take her to a&e there we have to wait another 12 hours where they did ct scan and x-ray and they found that she have a kidney stone stack on the uretra. They send her to general hospital to ward 28 after in the morning they told us that she have 3 options 1 litrothripsy 2 Stent 3 nefrostomy. She say that she want to do the 1 but after they find out that the machine is not working and we had to wait for the appointment. after few weeks we recived an appointment with a consultant how explain that is very risky to stay like this with the kidney and she can have sepsis or damage to the kidney his advice it was to do the stent or nefrostomy. but I explain to him that mother is scare to do general anesthesya and she will prefer to try first something witch is not invasive .we was waiting for the appointment for the machine 1 month we been to the appointment but they coudn't see the stone any more so they did another x-ray and still they can't see it so they say it may be that the stone move or it get pass .They recomanded to do again a ct scan and then after we have to wait again to book her .I ask them but why you don't do the ct scan today and see where is the stone then by the time we will wait for the appointment what will happends if the stone will move again and also now is not at risk of sepsis and what if the machine will not work again and she will be in emergency baisicaly is forced to do something that she don't wanted to do because she will not be able to stay with the pain. I really don't understand this way of working .also I ask that I want to speek with the manager from the ward 28a they say that she will call me but nobody call and also I try to call several times and nobody answer for me is look like neglecting of the patient. also I ask for the translator for her and nobody was there. I really don't understand they say that she is at risk to do so many things and now I can see that is not care of her wait i don't know how much time again for the appointments is ridiculos and I can see that nobody care about her I just have the felling that they want to push and force her to do other procedures .now my question is if my mother she will have Sepsis or damage to the kidney how fault is if something happend with my mother.

Just to let you know that I will save this message that I let you know about all this situation as a record if I will need to go further .thank you maybe you will have a look at all this situation.